Privacy Policy

INTRODUCTION

Brenden Willsch Creative LLC (“Brenden Willsch Creative,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you use our website, mobile app, booking services, inquiry forms, galleries, loyalty program, referral program, or other services.

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By using our website, app, or services, you acknowledge the practices described in this Privacy Policy.

 

INFORMATION WE COLLECT​

We may collect the following categories of information:

• Contact information, including your name, email address, telephone number, mailing address, organization, school, team, or company.

• Account information, including login credentials, member-profile information, preferences, and account activity.

• Project information submitted through inquiries, questionnaires, booking forms, proposals, contracts, emails, text messages, or consultations.

• Booking and transaction information, including requested services, dates, locations, payment status, invoices, retainers, cancellations, rescheduling activity, rewards, and referrals.​

• Photographs, videos, audio, names, likenesses, and other creative materials created or supplied as part of a project.

• Communications between you and Brenden Willsch Creative LLC.

• Technical information, such as device type, browser type, IP address, app activity, pages viewed, approximate location, cookies, and similar usage information.​

• Information you voluntarily submit through reviews, feedback forms, surveys, promotions, or customer-support requests.

 

HOW WE COLLECT INFORMATION

We may collect information when you:

• Visit or interact with our website or mobile app.

• Create or update a member account.

• Complete an inquiry form, questionnaire, or booking request.

• Purchase or request photography, videography, or related services.

• Sign a proposal or contract.

• Make a payment.

• Join or use our loyalty or referral programs.

• Contact us by email, telephone, text message, website chat, or social media.

• Submit feedback, reviews, files, photographs, or other materials.

• Interact with cookies, analytics tools, or other technologies used by our website and app.

 

HOW WE USE INFORMATION

We may use collected information to:

• Respond to inquiries and provide customer support.

• Review, schedule, manage, and complete creative projects.

• Prepare proposals, contracts, invoices, and project communications.

• Process payments and maintain transaction records.

• Deliver photographs, videos, galleries, download links, or other project files.

• Operate member accounts, bookings, rewards, and referral programs.

• Send confirmations, reminders, project updates, reward notices, and important service messages.

• Improve our website, app, services, marketing, and client experience.

• Protect our business, clients, systems, and legal rights.

• Prevent fraud, misuse, unauthorized access, or violations of our agreements.

• Comply with legal, tax, accounting, insurance, and regulatory requirements.

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PHOTOGRAPHY AND VIDEO CONTENT

Photographs, videos, audio, and other creative materials may contain personal information, recognizable individuals, voices, locations, or identifying details.

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We use and deliver creative content according to the applicable proposal, contract, release, permission, or other agreement. Content will only be used publicly for portfolios, websites, social media, advertising, or promotional purposes when authorized by the applicable agreement, release, consent, or law.

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Clients are responsible for obtaining any permissions required from participants, property owners, venues, schools, teams, organizations, or other third parties unless otherwise agreed in writing.

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PAYMENTS AND TRANSACTIONS

Payments may be processed through Wix or another authorized payment provider. Payment providers may collect billing information, payment-card details, and transaction information under their own privacy policies and security practices.

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Brenden Willsch Creative LLC does not ordinarily receive or store complete payment-card numbers. We may receive limited transaction details, such as payment status, payment method, amount, date, and billing contact information.

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WIX AND OTHER SERVICE PROVIDERS

Our website, app, bookings, member accounts, forms, loyalty program, referral program, automations, and certain communications are operated using Wix services.

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We may also use service providers such as payment processors, email providers, analytics services, cloud-storage platforms, gallery-delivery services, file-transfer services, accounting tools, contract services, and business-management systems.

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These providers may process information as necessary to perform services for us and are subject to their own privacy policies and terms. Depending on the project, these providers may include Wix, SmugMug, Dropbox, and other approved technology or service providers.

 

LOYALTY AND REFERRAL PROGRAMS

If you join the BWC Creative Rewards program, we may collect and maintain information about your membership, points earned, rewards redeemed, eligible bookings, account activity, and reward expiration.

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If you participate in the referral program, we may process referral links, reward eligibility, referred bookings, and related account activity. Please only provide another person’s information when you have permission to do so.

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Program participation is subject to the applicable loyalty and referral rules. Points and rewards have no cash value unless required by law.

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COMMUNICATIONS AND NOTIFICATIONS

We may send transactional communications related to inquiries, bookings, payments, contracts, project preparation, delivery, account activity, rewards, or support.

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With your consent where required, we may also send promotional emails, app notifications, announcements, special offers, or business updates. You may unsubscribe from promotional email communications using the unsubscribe link provided in the message.

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Unsubscribing from promotional messages will not prevent necessary transactional or service-related communications.

 

COOKIES AND ANALYTICS​

Our website and app may use cookies, pixels, analytics tools, and similar technologies to operate services, remember preferences, understand usage, improve performance, and support marketing.

You may be able to control certain cookies through your browser, device, or website cookie settings. Disabling cookies may affect the availability or performance of certain features.

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HOW WE SHARE INFORMATION

We may share information:

• With technology, payment, delivery, storage, accounting, marketing, or professional-service providers that assist our business.

• With contractors, assistants, photographers, videographers, editors, or production personnel assigned to an authorized project.

• With a school, team, company, organization, venue, or project representative when necessary to complete an assignment.

• When required by law, court order, legal process, insurance obligation, or government request.

• When reasonably necessary to protect our clients, business, property, systems, safety, or legal rights.

• In connection with a business transfer, merger, sale, financing, reorganization, or acquisition.

• With your direction, authorization, or consent.

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We do not sell personal information for monetary payment. Information may still be processed through third-party services as described in this policy.

 

DATA RETENTION

We retain information for as long as reasonably necessary to provide services, maintain business and transaction records, fulfill contractual obligations, resolve disputes, enforce agreements, and comply with legal, accounting, tax, and insurance requirements.

Final photographs, delivered files, galleries, videos, project records, and selected source materials may be retained for business continuity, archival, contractual, or portfolio purposes.

Raw photographs are not guaranteed to be retained permanently. Video recordings or raw video footage may be retained longer depending on project needs, storage practices, and written agreements.

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DATA SECURITY

We use reasonable administrative, organizational, and technical measures designed to protect information from unauthorized access, misuse, loss, alteration, or disclosure.

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No website, app, electronic transmission, or storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and promptly notifying us if you believe your account or information has been compromised.

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YOUR PRIVACY CHOICES

Depending on your location and applicable law, you may have the right to request:

• Access to certain personal information we maintain about you.

• Correction of inaccurate or incomplete information.

• Deletion of certain personal information.

• A copy of certain information in a portable format.

• Restriction of or objection to certain processing.

• Withdrawal of consent where processing is based on consent.

• Information about how your personal information is used or shared.

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Some requests may be limited by contractual, legal, accounting, archival, security, or operational requirements. We may need to verify your identity before completing a request.

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ACCOUNT AND DATA DELETION

You may request deletion of your member account through the available account settings or by contacting us using the information below.

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Deleting an account may not automatically delete information that we must retain for completed bookings, contracts, payments, taxes, legal compliance, fraud prevention, dispute resolution, or other legitimate business purposes.

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To request access, correction, or deletion of your information, contact bwillsch@bwillschcreative.com with the subject line “Privacy Request.”

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CHILDREN’S PRIVACY

Our website and app are not directed to children under 13, and children under 13 should not create accounts or submit personal information without the involvement of a parent or legal guardian.

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Photography or videography projects may include minors when authorized by a parent, guardian, school, team, organization, client representative, applicable agreement, or law.

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If you believe a child has submitted personal information without appropriate authorization, please contact us.

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THIRD-PARTY LINKS AND SERVICES

Our website or app may contain links to third-party websites, galleries, social-media platforms, payment services, or other resources. We are not responsible for the privacy practices, content, or security of third-party services.

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We encourage users to review the privacy policies of any third-party services they access.

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CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our business, technology, services, app features, legal obligations, or privacy practices.

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The updated policy will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through the website, app, or email when appropriate.

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CONTACT INFORMATION

Questions, requests, or concerns regarding this Privacy Policy may be directed to:

Brenden Willsch Creative LLC
Queens, New York
Email: bwillsch@bwillschcreative.com
Telephone: (570) 313-9621